Residential Home Owner

July 15, 2004

Global Prevention Services
7950 Acoma Dr.  Suite100
Scottsdale, AZ 85260

Dear Michael,

I wanted to express my sincere appreciation for the outstanding job your team did recently at my home in Paradise Valley. As hard as it was to hear that we had MOLD in our house, the news from the inspector was a minor blow compared to the remedial horrors recommended by your competitors.

We have a beautiful house that was built to our specifications just 7 short years ago. We still love it and are meticulous in keeping it clean and in full repair. A reverse osmosis system developed a leak under the bar sink, which we had repaired right away, but some slight water damage to the dry wall developed mold. The area is about 2 inches in height from the floor, and runs the 2 1/2 ft. perimeter of the cabinet under the sink. Because I hadn't dealt with this kind of problem before, I called 3 companies to come do an evaluation and provide quotes. What a shock!

The first company said they would have to rip out the whole bar, including about 20 sq. ft. of marble countertop plus all the cabinetry, which would be destroyed. They would also completely take out the half wall adjacent to the dining room and would hopefully not have to go up more that 6 feet of another wall perpendicular to the bar. This would all be done over a couple of weeks in a contained environment and it would be best if we moved our of our home. Estimate $10,700 not including any repair or replacement, and would need to be done by another contractor.

The second company said not to worry about a thing, they would just come in and treat the mold with bleach, sand off the infected area, patch and paint. It didn't appear to require any containment at all. Really? Then why did the inspector insist that it be professionally removed in his report? Quote $2800.

Global Prevention Services (Rob Schneiderman) came and I finally felt like I was being told the truth. He said the area needs to be treated (never with bleach), portions of the cabinet wall removed and replaced, all under containment, but with very little inconvenience to the family. It took two days, was completely removed and repaired without damaging countertops and major walls and appliances, and the next morning the inspection proved 100% clean. The fact that it cost less than either of the other quotes was not a deciding factor at all, I really felt that I finally met a team that knew what they were doing, and would stand behind their promises.

Thank-you, thank-you, thank-you and say thanks to the wonderful guys who came and did the work. They were top-notch professionals, very quick and accurate with their work (and they helped the babysitter jump start her car too!).

I would be happy to recommend your firm to anyone in need of your services. Please feel free to use me as a reference when a potential client would like to talk to someone about your work. MOLD is a very serious business, and requires competent care from a great company like yours.

Heidi C. Scott

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